What makes a great call center leader
The call center team has the responsibility of being your clients' first point of contact with your company. They must act in an organized and coordinated »
The essential call center software your business needs
Whether you already have a business call center, or are looking to to start a new one, it is important to bear in mind that a »
What businesses need a call center?
Customer service has become more than a necessity, it's become a competitive advantage for many types of businesses. It is very common to think that a »
5 tips to boost your call center efficiency
A business call center is one of the teams in your business that deals with customers and participates directly in the sales and customer service processes; »
Why you should use WhatsApp Business (backed by numbers)
WhatsApp Business is an app launched by WhatsApp in 2018 focused on small and medium businesses. Then in 2019 WhatsApp Business API saw the light as »