9 Tips to improve teamwork in your call center
Each agent in your call center should feel part of a team, and work in coordination with their colleagues so as to really achieve an adequate »
Why your business needs a call center, even if it's small
In these times of high competition, it's customer service that, many times, influences the purchase decision of your buyers. While a good product and service is »
Get more out of call forwarding in your cloud phone system
Call forwarding is a feature of virtual telephony that allows you to route incoming calls to a landline or mobile phone over a normal telephone network, »
Tips to improve collaboration in your call center
A collaborative culture will help your team of agents increase their productivity and reduce stress. Your call center will work much better when your entire team »
Boost sales team efficiency with a power dialer
Sales teams have many calls to make each day, and they generally have a defined set of phone numbers to call. This process is done manually »