Why CRM and Phone system must be integrated
The sales and support process must be part of a business strategy and respond to the needs of customers and the company. CRMs are tools used »
Use inbound sales to boost your call center effectiveness
Many businesses carry out a traditional sales process in which leads are obtained, go through a basic filter, and are then delegated to a sales team »
Make the onboarding of new call center agents easier
Adding new agents to your call center team is a normal process that can occur either due to your operations growth, or simply to meet a »
How to reduce missing calls in your call center
Missed calls are a bad symptom of problems in your call center. They go beyond the bad perception for your customers, since it can have a »
9 Tips to improve teamwork in your call center
Each agent in your call center should feel part of a team, and work in coordination with their colleagues so as to really achieve an adequate »