Business phone greeting scripts for voicemail audios and more

When you use a virtual phone system like Toky, it is necessary to add several audios that customers will listen in different moments, when calling your business. If you have an IVR enabled, you may need more greeting messages, since a phone menu offers more options. Here we will share some general scripts that can be used as a guide for your business greeting audios:

Greeting audios

This audio is usually the first one that your customer listens to, and you must mention necessary information such as the name of your company, if you have access to phone extensions or if there are menu options.

  • Hi, thank you for calling YOUR BUSINESS. If you know the extension number please dial it, otherwise in a few moments, one of our agents will answer your call.

  • Hello, you are calling to YOUR BUSINESS. In a few moments, one of our agents will answer your call.

  • Hi, thanks for calling YOUR BUSINESS. If you know the extension number please dial it now, otherwise press 1 for sales, 2 for support or wait on line and in a few moments, one of our agents will be with you.

Business voicemail greeting

  • At the moment we can not answer your call, please leave your name and message after the tone, and we will call you as soon as possible. Thank you.

  • At the moment we are not available, please leave your name and message after the tone, and we will return the call as soon as possible. Our working hours are from Monday to Friday from 8 a.m. at 5 p.m. Thank you.

  • We regret we can not answer you at this time. Please leave your message, name and phone number, and we will contact you as soon as possible. Thank you

Busy line audios

  • At the moment all our lines are busy. If you wish you can wait a moment more or press asterisk to leave us a voicemail. Please leave us your name and phone number and we will call you as soon as possible.

  • At the moment all our representatives are busy. If you wish you can wait a moment longer or press asterisk to leave us a voicemail with your name and phone number.

Business closed audio

  • Thank you for calling YOUR BUSINESS. Our business hours are Monday through Friday from 8 a.m. at 5 p.m. If you wish, please leave us a voicemail with your name and phone number, and we will return your can as soon as possible. Thank you.

  • Thank you for calling YOUR BUSINESS. Our business hours are Monday through Friday from 8 a.m. at 5 p.m. If you wish you can press asterisk to leave us a voicemail and we will contact you. Thank you.

How to use these scripts in Toky?

In Toky you can use these scripts in 2 ways:

  1. You can generate the audio in Wav or mp3 format, using a TTS tool (Text to Speech) and then upload it to Toky. This article can help you
  2. You can go directly to Toky and record the message to upload it to the platform.

Where can you use the greeting audios in your call center with Toky ?

The audios are generally used in the IVR section. There you can:

  1. Load the pre-recorded audio
  2. Record your own message
  3. Add the audio to the required event in your IVR.
Greeting Audios Call Center

If you want to learn how to change the audios of your IVR you can read this article in our help center

Besides IVR and business greeting audios, there are many great features that will allow you to get an excellent call center with Toky, easily and with a price according to your business. Learn more!

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