Thanks to the evolution of IP telephony (VoIP), any business can count on services of cloud PBX without investing on devices and complex installations, besides high maintenance costs. For a small business or a startup, having a PBX phone system in the traditional way is out of their budget, but with a virtual phone service you could easily create a virtual PBX for business using your phone system.
How to use Toky as your virtual PBX phone system?
Toky is designed for any kind of business, and you can even get the benefits of a PBX system or start a virtual call center with one or more agents.
If your team has 6 people or more, we recommend our Toky Team plan which has all the phone system features and integrations at an affordable price
Unlike many hosted PBX systems, Toky only charges you for outbound calls. Inbound calls received in your virtual phone number or from your website are free calls, if they are answered in our platform. There are no plans with limited phone extensions or minutes; each active agent in Toky, is an available line which can have its own extension number and you pay just for outbound calls and recharge your balance when you need it. Agents can answer their calls from our apps or they can enable call forwarding to any landline or mobile phone.
Using Toky as your online PBX
To set Toky as your company's virtual PBX, you must have a paid plan and follow these steps:
Add a virtual phone number: With Toky you can have a business phone number in more than 60 countries. Your customers can call to these numbers for free locally.
When you sign up for a Toky paid plan you can get a free virtual phone number in some countries or purchase it with prices starting at $4 USD, depending on the country.
Add agents: Create an agent for each person you want to make and receive calls and assign an extension numbers between 100 and 999.
Extensions numbers can be entered by callers, during the welcome greeting message, and they can contact directly the associated agent.
Group of agents: Organize your agents into groups to associate them with phone numbers and phone menu options. You can create for example a team for sales, other for customer service and more.
IVR: Define your call tree so your customers can contact the appropriate team or agent, listen to a specific audio with your business hours or offers or leave a voicemail. You can create a group of receptionists to answer the default option of the IVR, and they can transfer calls to the rest of the team in case they need it.
If you still do not know what an IVR is, you can read this post
Set the greeting messages: Add welcome, wait and busy audio messages to receive your customers professionally.
Don't forget to include basic information about your company in the audio, the menu options of your IVR and the invitation to dial the extension of your agents.
If you also want your customers to call you for free from your website, you can install the Toky Click to Call widget so that your team can receive live calls.
Calls between your agents using Toky are free and as a cloud phone system, each agent can make and receive calls from his internet browser, our Android app or VoIP client on iPhone, and we don't require PBX phone devices. You can also configure call forwarding to any landline or mobile phone line; this calls will use your balance as an outbound call.
With Toky you will have as many simultaneous lines as configured agents and you will have PBX functionalities such as call queuing, call waiting, voicemail, call recording, integrations with CRM software and much more besides business phone numbers easy to add or remove.
How to make outbound calls?
You can make international calls at an excellent price per minute. You can use our calculator to know how many minutes you can call the country you need. Just click here
If you have questions about how to configure Toky to use as your virtual PBX, you can check our help portal or contact our customer service team