Thanks to the evolution of IP telephony (VoIP), any business can count on the services of a cloud PBX without incurring high investments of devices and complex installations, besides maintenance costs. For a small business or a startup, having a PBX phone system in the traditional way is out of their budget, but cloud phone systems make things easier.
How to use Toky as your virtual PBX phone system?
Toky is designed for any kind of business, and you can even get the benefits of a PBX or start a virtual call center with one or more agents.
If your team has 6 people or more, we recommend our Toky Team plan which has all the phone system features and integrations at an affordable price
Unlike many hosted PBX systems, Toky only charges for outbound calls; inbound calls answered by your agents from your virtual phone number, from your website or Facebook page are free calls if they are taken on our platform, but if you use call forwarding it has a cost per minute. There are no plans with phone extensions or minutes; each active agent in Toky, is an available line and you pay for the minutes you need for outbound calls and recharge your balance when you need it.
To set Toky as your company's virtual PBX, you must have a paid plan and follow these steps:
Add a virtual phone number: With Toky you can have a business phone number in more than 60 countries. Your customers can call to these numbers for free locally.
When you sign up for a Toky paid plan you can get a free virtual phone number in some countries or purchase it with prices starting at $4 USD, depending on the country.
Add agents: Create an agent for each person you want to make and receive calls and assign an extension between 100 and 999.
Extensions numbers can be entered by those who call your phone number, during the welcome greeting message and they can contact directly the related agent.
Group of agents: Organize your agents into groups to associate them with phone numbers and phone menu options. You can create for example teams for sales, customer service, receptionist etc.
IVR: Define your call tree so your customers can contact the appropriate team or agent, listen to a specific audio with your business hours or offers or leave a voicemail. You can create a group of receptionists to answer to the default option of the IVR and they can transfer calls to the rest of the team in case they need it.
If you still do not know what an IVR is, you can read this post
Set the greeting messages: Add welcome, wait and busy audio messages to receive your customers professionally.
Don't forget to include basic information about your company in the audio, the menu options of your IVR and the invitation to dial the extension of your agents.
If you also want your customers to call you for free from your website, you can install the Toky Click to Call widget so that your team can receive live calls.
Calls between your agents using Toky are free and as a cloud phone system, each agent can make and receive calls from his internet browser, our Android app or VoIP client on iPhone and we don't require PBX phone devices. You can also configure call forwarding to any landline or mobile phone line; this calls will use your balance as an outbound call.
With Toky you will have as many simultaneous lines as configured agents and you will have PBX functionalities such as call queuing, call waiting, voicemail, call recording, integrations with CRM software and much more besides business phone numbers easy to add or remove.
How to make outbound calls?
You can make international calls at an excellent price per minute. You can use our calculator to know how many minutes you can call the country you need. Just click here