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Building a startup from Latin America

The do's and don'ts we have found along our way

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What makes a great call center leader

The call center team has the responsibility of being your clients' first point of contact with your company. They must act in an organized and coordinated »

Germán Castaño Germán Castaño on call center, customer service, customer success 03 September 2021

The essential call center software your business needs

Whether you already have a business call center, or are looking to to start a new one, it is important to bear in mind that a »

Germán Castaño Germán Castaño on call center 26 August 2021

What businesses need a call center?

Customer service has become more than a necessity, it's become a competitive advantage for many types of businesses. It is very common to think that a »

Germán Castaño Germán Castaño on call center, business 19 August 2021

5 tips to boost your call center efficiency

A business call center is one of the teams in your business that deals with customers and participates directly in the sales and customer service processes; »

Germán Castaño Germán Castaño on call center, agents 12 August 2021

Why you should use WhatsApp Business (backed by numbers)

WhatsApp Business is an app launched by WhatsApp in 2018 focused on small and medium businesses. Then in 2019 WhatsApp Business API saw the light as »

Germán Castaño Germán Castaño on WhatsApp, WhatsApp Business 05 August 2021
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