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Building a startup from Latin America

The do's and don'ts we have found along our way

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How to use your current business phone number in a cloud call center software

You may think that in order to use a cloud telephony solution, you must change your current business phone number; but the truth is that this »

Germán Castaño Germán Castaño on virtual call center, virtual phone number 29 July 2021

Benefits of remote and virtual call centers for your business

A virtual call center is a simple and effective way to improve communication with customers of any business. Unlike traditional call centers that depend on physical »

Germán Castaño Germán Castaño on remote work, call center, virtual call center 22 July 2021

Making your company remote friendly

The evolution of work environments has forced many companies to transform themselves, and learn to continue operating with many of their teams working from home. Those »

Germán Castaño Germán Castaño on call center, remote work 09 July 2021

Cold calling tips to get more customers

Cold calling is a very effective sales method if done carefully and planned correctly. In this process, a team of agents makes a series of calls »

Germán Castaño Germán Castaño on call center, marketing 30 June 2021

Text messaging as a sales and support tool

Although calls are a primary resource in communicating with your clients, text messages either by SMS or WhatsApp Business have become a valuable resource to keep »

Germán Castaño Germán Castaño on WhatsApp, sms, sms marketing 23 June 2021
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