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call monitoring

A 2-post collection

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Important call center metrics you should be monitoring

As part of the management process of your call center, it's important to have reports in your call center software that allow you to measure the »

Germán Castaño Germán Castaño on call center, call monitoring 29 April 2021

How call monitoring can help your call center agents

Voice calls to your call center are a personal communication channel that add incredible value to the relationship with your customers. Unlike channels such as chat »

Germán Castaño Germán Castaño on call center, call monitoring 21 April 2021
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