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Features

A 12-post collection

Page 1 of 3 Older Posts →

Cloud phone system to boost teleworking

Businesses are evolving quickly, going from being offices of brick and mortar to digital locations on the Internet, which you can contact through digital means. Although »

Germán Castaño Germán Castaño on call center, Features, virtual call center, remote work 10 November 2021

Call forwarding in your call center as a productivity tool

There are times when you must be available to your customers, even when you're not connected to your cloud phone system. Call forwarding offers great flexibility »

Germán Castaño Germán Castaño on call center, Features 01 October 2021

Get more out of call forwarding in your cloud phone system

Call forwarding is a feature of virtual telephony that allows you to route incoming calls to a landline or mobile phone over a normal telephone network, »

Germán Castaño Germán Castaño on Features 11 February 2021

Benefits of using IVR and ring strategies in your call center

When a customer calls your business, there's several call center software features that are executed before your agents can answer the call. Two of them are »

Germán Castaño Germán Castaño on Features, call center 23 December 2020

Discover the new Toky features

During these last few months, we've launched powerful features on our platform that we want to share publicly. Every new feature seeks to enhance Toky, helping »

Germán Castaño Germán Castaño on Features 03 September 2020
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