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Features

A 12-post collection

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Boost sales processes using notes and tags in your calls

A call center can make many calls a day, and you usually need to know the results and details of every important call. Often, when you »

Germán Castaño Germán Castaño on Features, call center 19 February 2020

Use a power dialer to sell more in less time

Call center productivity is not defined by the number of made calls, but by the number of earned customers; all of us want to get a »

Germán Castaño Germán Castaño on Features 05 February 2020

How to optimize your call center with a multi-level IVR

When your customers call your business and your IVR system answers, they will always have a maximum of 10 options to choose the best way to »

Germán Castaño Germán Castaño on Features, call center, ivr 15 January 2020

How Toky voicemail drop feature can boost your productivity

Toky's voicemail drop is a feature that will avoid your agents to waste precious minutes when making a large number of calls. If after calling your »

Germán Castaño Germán Castaño on Features, virtual phone system, voicemail drop 06 November 2019

Improve your customer service with call monitoring

Call monitoring is a feature that allows you to connect to ongoing calls to listen in on the conversation, this way you won’t only be »

Germán Castaño Germán Castaño on Features, virtual phone system 31 October 2019
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