Boost sales processes using notes and tags in your calls
A call center can make many calls a day, and you usually need to know the results and details of every important call. Often, when you »
Use a power dialer to sell more in less time
Call center productivity is not defined by the number of made calls, but by the number of earned customers; all of us want to get a »
How to optimize your call center with a multi-level IVR
When your customers call your business and your IVR system answers, they will always have a maximum of 10 options to choose the best way to »
How Toky voicemail drop feature can boost your productivity
Toky's voicemail drop is a feature that will avoid your agents to waste precious minutes when making a large number of calls. If after calling your »
Improve your customer service with call monitoring
Call monitoring is a feature that allows you to connect to ongoing calls to listen in on the conversation, this way you won’t only be »