How to optimize your call center with a multi-level IVR
When your customers call your business and your IVR system answers, they will always have a maximum of 10 options to choose the best way to »
7 tips to improve your IVR and provide better customer service in your call center
The IVR (Interactive Voice Response) is an excellent tool you can enable in your call center. It can improve your customer's experience and reduce the pressure »
Create phone greeting audios using Text To Speech (TTS) services
When you use a virtual phone system such as Toky, you have many features available like greeting messages. The audios are the way your phone system »
Improve your call center with the IVR system from Toky
Something that will irritate your customers when they call you, is waiting too long. When calls increase, your customers could experience long waiting times before being »