How to optimize your call center with a multi-level IVR
When your customers call your business and your IVR system answers, they will always have a maximum of 10 options to choose the best way to »
When your customers call your business and your IVR system answers, they will always have a maximum of 10 options to choose the best way to »
The IVR (Interactive Voice Response) is an excellent tool you can enable in your call center. It can improve your customer's experience and reduce the pressure »
When you use a virtual phone system such as Toky, you have many features available like greeting messages. The audios are the way your phone system »
Something that will irritate your customers when they call you, is waiting too long. When calls increase, your customers could experience long waiting times before being »