7 tips to improve your IVR and provide better customer service in your call center
The IVR (Interactive Voice Response) is an excellent tool you can enable in your call center. It can improve your customer's experience and reduce the pressure »
Create phone greeting audios using Text To Speech (TTS) services
When you use a virtual phone system such as Toky, you use many features of the platform like greeting messages. The audios are the way your »
Improve your call center with the IVR system from Toky
Something that will irritate your customers when they call you, is waiting too long. When calls increase, your customers could experience long waiting times before being »