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ivr

A 4-post collection

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How to optimize your call center with a multi-level IVR

When your customers call your business and your IVR system answers, they will always have a maximum of 10 options to choose the best way to »

Germán Castaño Germán Castaño on Features, call center, ivr 15 January 2020

7 tips to improve your IVR and provide better customer service in your call center

The IVR (Interactive Voice Response) is an excellent tool you can enable in your call center. It can improve your customer's experience and reduce the pressure »

Germán Castaño Germán Castaño on ivr, call center 31 July 2018

Create phone greeting audios using Text To Speech (TTS) services

When you use a virtual phone system such as Toky, you have many features available like greeting messages. The audios are the way your phone system »

Germán Castaño Germán Castaño on ivr, Greeting audios 29 May 2018

Improve your call center with the IVR system from Toky

Something that will irritate your customers when they call you, is waiting too long. When calls increase, your customers could experience long waiting times before being »

Germán Castaño Germán Castaño on customer service, virtual phone number, ivr 28 April 2017
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