5 basic call center metrics you should be checking
The VoIP technology that makes possible the cloud based phone systems, allows you to set up a call center for your business with low cost and »
Close more deals with a phone system integrated to your CRM
A well-used CRM software can become the most important engine of your sales force; Whether you are the only one that sells or if you have »
How to use cloud telephony without changing your business phone number
If you already have a phone number for your business, you may believe that you will not be able to integrate cloud telephony services. But accessing »
Offering free phone calls to customers can help you sell more
You may be losing customers by just letting them contact your business via chat, email or even social networks. In spite of what you can imagine, »