Zendesk is a powerful tool with useful features that satisfy the needs of both support and sales teams. This customer service software allows you to improve processes with excellent results in a short time.
By integrating Toky with Zendesk, you can use both tools in a single workflow, either to perform phone support or to follow up to sales leads.
If you are already using Zendesk and you want to configure this integration, please read this article
These are some main functionalities of the integration:
- You can call your contacts with a click inside Zendesk, from a Toky button that will appear next to the phone numbers. You can also send SMS.
- You will improve the productivity of your agents, since Toky will automatically log inbound and outbound calls, text messages, and lost calls, associating them with the identified contact. It will also create new tickets when the call is from an unknown number. Each record will have relevant information about the call and even a link to the recording.
- When an SMS is received to your virtual phone number, the integration will create a ticket in Zendesk and when you reply to this ticket, Toky will send the response directly to the customer's mobile phone.
Learn how to configure responses with SMS from Zendesk in this article
- Zendesk contacts will be synchronized with Toky to use the call identifier and therefore be able to start a call knowing who the customer is.
The integration of the support software and the virtual phone system will allow the call center agents to go from giving assistance by email or chat to making and receiving calls, using Toky and Zendesk as one single application. Your service quality will improve, and your agents will have tools to help them offer a great customer experience.
Do you want to experience how this integration works with Zendesk? Try Toky for free!