Close a Freshdesk ticket sending a personalized SMS
Freshdesk is an excellent software to handle customer service processes and support tickets. Even with a free plan, you can organize your marketing and customer service »
Get location and phone line type of your inbound calls with Zapier and Numverify
Inbound calls are essential for your business, and they deserve an excellent customer service; but, besides the information you get talking with the customer, it could »
Use call tracking metrics to measure online marketing campaigns
Previously we had explained how you can use Call Tracking to measure the success of online and offline marketing campaigns using different virtual numbers for each »
Toky API: Integrate your business phone system with your apps
Toky offers many integrations with CRM and business applications with them you can improve your sales and support processes, by automating tasks like call logging, calling »
7 tips to improve your IVR and provide better customer service in your call center
The IVR (Interactive Voice Response) is an excellent tool you can enable in your call center. It can improve your customer's experience and reduce the pressure »