When an internal call center is better than outsourcing
Starting a call center for your business can be a great option to improve your customer service, increase your sales and improve your image. You can »
Call forwarding in your call center as a productivity tool
There are times when you must be available to your customers, even when you're not connected to your cloud phone system. Call forwarding offers great flexibility »
What makes a great call center leader
The call center team has the responsibility of being your clients' first point of contact with your company. They must act in an organized and coordinated »
The essential call center software your business needs
Whether you already have a business call center, or are looking to to start a new one, it is important to bear in mind that a »
What businesses need a call center?
Customer service has become more than a necessity, it's become a competitive advantage for many types of businesses. It is very common to think that a »