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call center

A 58-post collection

Page 1 of 12 Older Posts →

Cloud phone system to boost teleworking

Businesses are evolving quickly, going from being offices of brick and mortar to digital locations on the Internet, which you can contact through digital means. Although »

Germán Castaño Germán Castaño on call center, Features, virtual call center, remote work 10 November 2021

Advantages of taking your call center everywhere

When your clients call your business, they imagine the call center as a large office full of cubicles where all your agents are dedicated only to »

Germán Castaño Germán Castaño on call center, virtual call center, virtual phone system 28 October 2021

When an internal call center is better than outsourcing

Starting a call center for your business can be a great option to improve your customer service, increase your sales and improve your image. You can »

Germán Castaño Germán Castaño on call center 07 October 2021

Call forwarding in your call center as a productivity tool

There are times when you must be available to your customers, even when you're not connected to your cloud phone system. Call forwarding offers great flexibility »

Germán Castaño Germán Castaño on call center, Features 01 October 2021

What makes a great call center leader

The call center team has the responsibility of being your clients' first point of contact with your company. They must act in an organized and coordinated »

Germán Castaño Germán Castaño on call center, customer service, customer success 03 September 2021
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