Create a call center dashboard with Google Data Studio and Toky connector
Toky has a Data Studio connector with which you can create your call center reports using this powerful Google reporting tool. Although Toky offers reports with »
Tips for having a great call center with 24/7 worldwide service
When you have a business with customers all over the world, defining a strategy to offer excellent customer service is vital. Creating a call center that »
7 tips to improve your IVR and provide better customer service in your call center
The IVR (Interactive Voice Response) is an excellent tool you can enable in your call center. It can improve your customer's experience and reduce the pressure »
What is a Virtual Call Center and what can it do for your business?
Usually, if you want to create a call center for your business, you must set up a physical space and provide technological and telecommunications infrastructure that »
How a Call Recording service can be good for your business
Do you usually end a sales call with a customer and realize that you missed something, or that because of being concentrated taking notes, you ask »