7 tips to improve your IVR and provide better customer service in your call center
The IVR (Interactive Voice Response) is an excellent tool you can enable in your call center. It can improve your customer's experience and reduce the pressure »
What is a Virtual Call Center and what can it do for your business?
Usually, if you want to create a call center for your business, you must set up a physical space and provide technological and telecommunications infrastructure that »
How a Call Recording service can be good for your business
Do you usually end a sales call with a customer and realize that you missed something, or that because of being concentrated taking notes, you ask »
How to create a custom Call Center performance Report
You can find several reports in Toky which can help you monitor your call center; however, you may need more customized reports with different indicators which »
7 basic skills of a great call center agent
Some may think that working in a call center to make or receive calls from customers is easy. There are those who consider that for getting »