Cloud phone system to boost teleworking
Businesses are evolving quickly, going from being offices of brick and mortar to digital locations on the Internet, which you can contact through digital means. Although »
Advantages of taking your call center everywhere
When your clients call your business, they imagine the call center as a large office full of cubicles where all your agents are dedicated only to »
When an internal call center is better than outsourcing
Starting a call center for your business can be a great option to improve your customer service, increase your sales and improve your image. You can »
Call forwarding in your call center as a productivity tool
There are times when you must be available to your customers, even when you're not connected to your cloud phone system. Call forwarding offers great flexibility »
What makes a great call center leader
The call center team has the responsibility of being your clients' first point of contact with your company. They must act in an organized and coordinated »