Using WhatsApp Business with multiple users
WhatsApp is a chat tool used by millions of users around the world, and for businesses, it has become a new communication channel with their customers »
Important call center metrics you should be monitoring
As part of the management process of your call center, it's important to have reports in your call center software that allow you to measure the »
How call monitoring can help your call center agents
Voice calls to your call center are a personal communication channel that add incredible value to the relationship with your customers. Unlike channels such as chat »
Teamwork as a basic skill in your call center agents
Your call center team has great responsibility as they are directly in contact with your customers, clarifying their doubts, providing support, or assisting them in their »
Why CRM and Phone system must be integrated
The sales and support process must be part of a business strategy and respond to the needs of customers and the company. CRMs are tools used »