What is a Virtual Call Center and what can it do for your business?
Usually, if you want to create a call center for your business, you must set up a physical space and provide technological and telecommunications infrastructure that »
How a Call Recording service can be good for your business
Do you usually end a sales call with a customer and realize that you missed something, or that because of being concentrated taking notes, you ask »
How to create a custom Call Center performance Report
You can find several reports in Toky which can help you monitor your call center; however, you may need more customized reports with different indicators which »
7 basic skills of a great call center agent
Some may think that working in a call center to make or receive calls from customers is easy. There are those who consider that for getting »
Improved call center dashboard using Toky, Zapier and Google Data Studio
In a previous post I explained how to create a call center dashboard using the Toky and Zapier integration with a spreadsheet of Google Sheets. Now »